The workshop was attended by representatives of the People's Committees of Quang Uyen, Tra Linh, Hanh Phuc, and Dam Thuy communes, the Cao Bang Tourism Association, households engaged in tourism activities at traditional craft villages and community-based tourism sites within the geopark, as well as partners of the Non Nuoc Cao Bang UNESCO Global Geopark.

The training programme provided participants with knowledge on sustainable community-based tourism development, including the principles and standards of community tourism, benefit-sharing mechanisms, and the responsibilities of local communities in conserving and promoting heritage values. Participants were also introduced to business registration requirements, the organization of community-based tourism activities, and the important role of community interpreters in promoting destinations and enhancing visitors' experiences.

In addition, the programme equipped participants with essential practical skills for welcoming and guiding visitors, including communication and hospitality skills, visitor reception and problem-solving, interpretation planning, storytelling techniques, and presenting local culture. Participants also learned about responsible tourism practices, environmental protection, and waste reduction in tourism activities.

The workshop also created opportunities for participants to discuss current tourism trends, changing visitor expectations, and the challenges encountered in welcoming and serving tourists. They exchanged ideas on developing distinctive identities for individual destinations and designing unique tourism products and experiences to enhance the attractiveness and competitiveness of local attractions.

During the workshop, participants worked together to prepare interpretation presentations, practise introducing heritage sites, and strengthen their skills in visitor reception, tour guiding, service organization, and handling practical situations that may arise during tourism activities. These hands-on sessions enabled participants to apply newly acquired knowledge in practice, improve their interpretation and guiding skills, and gain a deeper understanding of the community's role in communicating heritage values and promoting local destinations.

Through the training programme, participants acquired the knowledge and practical skills necessary to improve their capacity as community interpreters and effectively present the distinctive values of their localities. These efforts will contribute to providing visitors with authentic, engaging, and culturally rich experiences while enhancing service quality, conserving and promoting heritage values, supporting sustainable tourism development, and creating additional livelihood opportunities for local communities. The workshop also served as a valuable platform for participants to exchange experiences, discuss opportunities and challenges, and learn from successful community tourism models to further improve service quality and develop distinctive local tourism products.

The training workshop forms part of the ongoing efforts to improve interpretation and guiding services at heritage sites throughout the Non Nuoc Cao Bang UNESCO Global Geopark. It also reinforces the important role of local communities in promoting destinations, raising awareness of heritage conservation, preserving cultural identity, protecting the environment, and strengthening the image of Cao Bang as a friendly, professional, safe, and attractive tourism destination.